What version of Pega Knowledge are you using? The rich text editor (CK Editor) was updated recently and handles formatting better than earlier versions.
You may want to submit an SR with our Global Customer Support team, and we can review a sample if you can provide it as an attachment.
On your last question about changing the article status to published after import, the Pega Knowledge 8.1 version provides a Bulk processing feature that allows the selection of one to many articles and the ability to change their status to Resolved-Published. Pls lmk which version you are currently on, thanks.
Posted: 3 years ago
Posted: 22 Apr 2019 12:22 EDT
Amanullah Hussaini (AmanullahH)