Question
Carefirst
IN
Last activity: 10 Nov 2023 8:22 EST
Can u please provide HFIX-A958
Can u please provide HFIX-A958
Accepted Solution
Updated: 10 Nov 2023 8:22 EST
Pegasystems Inc.
GB
@SreetamaG16736315 the PSC is not the correct place to request hotfixes.
Your Client Advisory (CAD) email will have provided you with clear instructions on how to access your HFIX-generated support CAD case.
Email notices
When a Client Advisory is issued, an email message is sent to all My Support Portal users for your account or to specific users, based on their role, for example, Cloud Specialists, Account Administrators, and Security Contacts. All users can view the CAD case in My Support Portal, even if they did not receive an email notice about the CAD case.
Extract from the Email you should have received:
Please familiarize yourself with the Pega Support processes.
Support self-service offerings
Downloading Security hotfixes in My Pega
@SreetamaG16736315 the PSC is not the correct place to request hotfixes.
Your Client Advisory (CAD) email will have provided you with clear instructions on how to access your HFIX-generated support CAD case.
Email notices
When a Client Advisory is issued, an email message is sent to all My Support Portal users for your account or to specific users, based on their role, for example, Cloud Specialists, Account Administrators, and Security Contacts. All users can view the CAD case in My Support Portal, even if they did not receive an email notice about the CAD case.
Extract from the Email you should have received:
Please familiarize yourself with the Pega Support processes.
Support self-service offerings
Downloading Security hotfixes in My Pega
Security Hotfixes from My Pega
Security hotfixes can now be downloaded directly from My Pega, rather than requesting them via My Support Portal.
See Downloading Security hotfixes in My Pega for details.
Please use the MSP to request any other type of hotfix.