Question
Masking Technology
NL
Last activity: 8 Jan 2021 10:47 EST
Avaya provider out of service event
Hi all,
At our customer we have connectivity issues for the last couple of days. We receive the below event a couple of times each day.
<pagedata> <pyEventId>113</pyEventId> <pyEventString>ProvOutOfServiceEv</pyEventString> <pyProvider>AVAYA#VOIPCM#CSTA#VOIP-AES02</pyProvider> <pySessionId>JTAPI_AES-ACD</pySessionId> <pySessionValid>true</pySessionValid> <pySessionState>false</pySessionState> <pyVendor>AVAYA</pyVendor> <pyLinkName>AES</pyLinkName> <pyLinkInsHandle>CHANNELSERVICES-ADMIN-CTILINK-LOCAL-JTAPI AES</pyLinkInsHandle> <pyLinkRole>0</pyLinkRole> </pagedata>
The event itself is pretty clear, but I'd like to know whom is the original initiator of this event. Our Avaya server is a cloud solution, and the team over there says their servers are not initiating anything.
Thanks in advance.
Accepted Solution
Updated: 8 Jan 2021 10:47 EST
Pegasystems Inc.
US
Avaya is initiating this event. Keep in mind that Pegacall communicates to Avaya via a jtapi connection from the Avaya SDK jar (ecsjtapia.jar) to the AES. I suspect that connection is being terminated.