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Question

 Andre Augusto Cesta (AndreAugustoC)
A Dutch Bank
Consultant
A Dutch Bank
NL
AndreAugustoC Member since 2014 15 posts
A Dutch Bank
Posted: Apr 2, 2019
Last activity: Apr 5, 2019
Posted: 2 Apr 2019 11:45 EDT
Last activity: 5 Apr 2019 2:11 EDT
Closed
Solved

Calling real time container on Pega 8 returns zero offers; but absurdly writes one offer to IH.

Hi All,

I would like to keep this simple and fast to read for you. I wonder if anybody can help and has an idea why a real time container call returns zero offer for a campaign, yet it writes to the interaction history?

Missing property being set? Wrong strategy? Wrong REST end point called? Please see document with 4 screenshots or so before replying.

This is Pega Marketing 8 by the way (8.1) installed on my laptop bare metal (hopefully not an installation problem).

Kind regards, Andre' Cesta

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Accepted Solution

Posted: 5 years ago
Posted: 3 Apr 2019 14:41 EDT
Seth Robinson (SethRobinson)
PEGA
Director, Product Management, Next Best Action
Pegasystems Inc.
US

Andre,

Is the ExternalEventContainer container defined at the Top Level?  Remove the Resource parameter from your request, this is intended for Call Center channel call and specifying AllResults will return both Actions and Offers.

 

Seth

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