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Question

 Mandar Kulkarni (MandarK96) Aaseya IT Services Pvt Ltd Senior Architect
Aaseya IT Services Pvt Ltd
GB
MandarK96 Member since 2020 3 posts
Aaseya IT Services Pvt Ltd
Posted: Aug 23, 2021
Last activity: Aug 18, 2022
Posted: 23 Aug 2021 0:44 EDT
Last activity: 18 Aug 2022 6:57 EDT
Closed

Cache Issue

Hi Team, 

We are using Pega 8.3 We are seeing issues related to browser-caching from customer side where-in they are not able to login to environment due to cache stored on the browsers; once they clear the cache that fixes this intermittent issue.  How can we permanently fix this?? 

Attached the screenshot for reference. 

 

***Edited by Moderator: Pooja Gadige to change category from General to Product, add product details tag, add platform capability tag***
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Pega Platform 8.3 User Experience

Posted: 2 years ago
Posted: 22 Jul 2022 8:35 EDT
Marije Schillern (MarijeSchillern) MOD Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@MandarK96  what authentication service is  being used?

Could you take a look at the following post and this post?

Have you already enabled caching as documented here?  Caching data in offline-enabled mobile apps

Please note that as of Pega 8.5 there has been an improved functionality as documented here.

Could you check the logs by Troubleshooting an iOS mobile app and Troubleshooting mobile issues

Also see Propagating application model changes to offline-enabled mobile apps

 

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