Bulk Override Case Urgency option
Hi,
Is there an OOTB option to override the case urgency in "Bulk Actions" option in Case Manager Portal. (Transfer Assignment is there in OOTB to bulk transfer the cases)
Please help!
Thank You,
Jayami Dayarathna
***Updated by moderator: Lochan to add Category***
Accepted Solution
Pegasystems Inc.
IN
Hello!
This question was asked on the Ask the Expert and below is the responses!
Case urgency refers to a property of type .px which is an auto computed and cannot be overriden from user interface screens.
If you are looking to update your case urgencies in bulk, you have a few options.The best is to add a local action to your casetype that updates the urgency (there should be on OOTB). This makes that action available at anytime for that particular casetype. Bulk processing finds the union of all available actions for the cases you have selected, so make sure that any case instance you have selected in bulk processing has the ability to update urgency. Update Urgency should now be an option in your bulk processing.
Also, transfer also allows the ability to update the urgency as well when moving cases/assignments to other members or work queues.
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Updated: 18 Oct 2016 8:06 EDT
Pegasystems Inc.
IN
Hello Jayami,
Not sure that you are aware that we have an Ask the Expert session on Case Management topic, that went live today!
I would like to invite you to ask your question to our experts!
Click here to post your question as a reply: Ask the Expert - Case Management with Vijay Vaddem & Drew Piekarski
Hope to see you there!
Lochan | Community Moderator | Pegasystems Inc.
Accepted Solution
Pegasystems Inc.
IN
Hello!
This question was asked on the Ask the Expert and below is the responses!
Case urgency refers to a property of type .px which is an auto computed and cannot be overriden from user interface screens.
If you are looking to update your case urgencies in bulk, you have a few options.The best is to add a local action to your casetype that updates the urgency (there should be on OOTB). This makes that action available at anytime for that particular casetype. Bulk processing finds the union of all available actions for the cases you have selected, so make sure that any case instance you have selected in bulk processing has the ability to update urgency. Update Urgency should now be an option in your bulk processing.
Also, transfer also allows the ability to update the urgency as well when moving cases/assignments to other members or work queues.
Regards,
Lochan | Community Moderator | Pegasystems Inc.
ACCENTURE
IN
Hi Lochan_DV,
I have a similar requirement for one of my client.
Scenario: Manager views the Work list. He can to a bulk transfer assignment. And from the UI he should be able to select the urgency during transfer.
So does pxTransferAssignment API takes urgency as parameter? I only see a parameter for SLA.
Also can you let me know the local action available OOTB to set urgency?..
Regards,
Shahjahan.
This comment has been branched out as a new node and the new thread can be followed here
Pegasystems Inc.
IN
Hi Shahjahan,
You have replied to an older thread which lacks activity. To gather better visibility for your question, I have branched it to create a new question. You may continue your conversation on this thread: https://collaborate.pega.com/discussion/how-create-clone-workitem
Hope the information is helpful.
Thanks!