Question
Nordea
SE
Posted: Sep 22, 2017
Last activity: Sep 27, 2017
Last activity: 27 Sep 2017 6:37 EDT
Closed
Solved
Urgency Of the Case Remains Same
Hi,
I was using Pega 7.3 personal edition and noticed that case urgency remains same even after reaching goal/deadline. After reaching goal/deadline, case urgency is still 10. Please refer to the attached screenshot for SLA configuration.