Question
Nordea
Nordea
SE
Nordea
Posted: Sep 22, 2017
Last activity: Sep 27, 2017
Last activity: 27 Sep 2017 6:37 EDT
Closed
Solved
Urgency Of the Case Remains Same
Hi,
I was using Pega 7.3 personal edition and noticed that case urgency remains same even after reaching goal/deadline. After reaching goal/deadline, case urgency is still 10. Please refer to the attached screenshot for SLA configuration.
Posted: 7 years ago
Nordea
Nordea
SE
SLA agent was running but I did not try to trace it because ideally default behavior of SLA should increase the urgency. I will trace the same and get back to you.
Posted: 7 years ago
Nordea
Nordea
SE
It's working fine now. Could be a temporary issue earlier or may be the time when SLA picked the Work object to change the urgency, the same was locked by another requestor.