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Wassim Jrad Member since 2015 41 posts
Knowledge Experts SA
Posted: Jan 15, 2016
Last activity: Jan 15, 2016
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Adjust case urgency

Hello,

I would like to adjust a case urgency. Should i update pxUrgencyWork  or pxUrgencyAssign? and which is the difference between the 2 property.

Thanks,

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Pega Customer Service
Case Management

Posted: 9 years ago

Hi Pahni, Thank you for your help, but could you please explain to me the difference between pxUrgencyAssign and pxUrgencyWork  ? and when we should use pxUrgencyAssign ?

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Posted: 9 years ago
  • pxUrgencyAssign: Assignment Urgency calculation. Calculated based on Urgency of Work, a manual adjustment and a (possibly) dynamic number that is driven by SLA
  • pxUrgencyWork: Expressions that calculate total urgency of Work object based on urgency of parties, class of work, SLA etc.
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