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Question

 Pujari Appalanaidu (Appalanaidu Pujari)
Coforge Limited

Coforge Limited
IN
Appalanaidu Pujari Member since 2018 2 posts
Coforge Limited
Posted: Jun 21, 2019
Last activity: Jun 21, 2019
Posted: 21 Jun 2019 1:48 EDT
Last activity: 21 Jun 2019 6:41 EDT
Closed

if two cases have same urgency?

if two cases are having same urgency which case will be picked first by getnextwork()

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Case Management

  • Ravindra Perera
Posted: 5 years ago
Updated: 5 years ago
Posted: 21 Jun 2019 6:41 EDT
Updated: 21 Jun 2019 6:40 EDT
Deepika Vasamsetty (DeepikaV8503)
Incessant Technologies Pvt Ltd

Incessant Technologies Pvt Ltd
GB

By default GetNextWork prioritize assignments based on their urgency. But in this scenario, need to prioritize based on pxCreateDateTime. Customize the list view - GetNextWork in Assign-Worklist/WorkBasket class in your ruleset to introduce your own business logic. Also modify the listview sort order on pxcreateDatetime so that the eligible cases will be sorted and the first created case will be available.
Note: we consider the case creation date time not the assignment creation date time.

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