Question
Tata Consultancy Services Ltd
IN
Last activity: 5 Aug 2024 14:26 EDT
Browse Operation not working for IH Summary DataSet
The Interaction History Summary Rule is not browsing the records in run time. When I try to manually run the dataset using Browse operation, it is not showing any records. But when I browse using Keys, I am able to fetch the results. I would require this IH Summary to be used as part of a strategy.
***Edited by Moderator Rupashree S. to add Capability tags***
Pegasystems Inc.
GB
@A.V.N.S.M.P.KAVYS The issue you're experiencing might be due to the specific configuration of your Interaction History Summary DataSet. The Browse operation might not be able to fetch records if the DataSet is not properly materialized or if there's a significant time difference between the pxOutcomeTime and the current date time. You might want to check these configurations. If the issue persists, it would be best to raise a support ticket for a more detailed investigation.
Please provide the INC id here if you log a ticket so we can track it.
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