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United Health Group
IN
Posted: June 15, 2017
Last activity: June 16, 2017
Last activity: 16 Jun 2017 6:06 EDT
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Average handling time of Assignments
there is a requirement to understand the Average handling time of assignments. I would need below information.
1) If a user works on an assignment, how much time user takes to complete.
2) How much time an asignment resides on a workbasket/user worklist waiting for next action.
an this be done using History table? do we have another tables in Pega to pull that data.
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