In production out of 3 assignments A,B,C now assignment B is not needed how to handle this and how to handle the inflight cases also
In production out of 3 assignments A,B,C now assignment B is not needed how to handle this and how to handle the inflight cases also
Accepted Solution
Updated: 10 May 2024 2:51 EDT
Pegasystems Inc.
CA
There are several ways to tackle this issue based on your requirements. Here are some possible approaches:
1. Switching the application version of in-flight cases.
2. Processing existing assignments simultaneously with the new flow.
3. Using circumstancing.
4. Moving existing assignments to a new flow.
5. Utilizing direct inheritance and dynamic class referencing (DCR).
Please find the details on each apporach
https://academy.pega.com/topic/managing-flow-changes-cases-flight/v1/in/11911
Updated: 10 May 2024 2:49 EDT
Bits in Glass
IN
@TanyaS58 circumstance the flow based on pxcreatedatetime property, and in the circumstanced flow directly link connector A to C.
So for new cases, circumstanced rule will be picked where B is omitted and old cases, existing flow will be called.