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Question

 Ryan Fauzan (RyanLoatoz)
SINARMASMSIGLIFE
System Architect & Digital Solution
SINARMASMSIGLIFE
ID
RyanLoatoz Member since 2016 36 posts
SINARMASMSIGLIFE
Posted: Apr 30, 2019
Last activity: Jul 2, 2019
Posted: 30 Apr 2019 3:26 EDT
Last activity: 2 Jul 2019 3:34 EDT
Closed

Automatically move to the selected step / task with the Agent

Hi,

I have requirement to Move Assignment Automatically With AGENT/ AGENT SCHEDULLE ( I attach for the example)

can PEGA do this Requirement ? i'm using PEGA 7.2.1

thanks

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Low-Code App Development
Case Management

Posted: 5 years ago
Posted: 5 May 2019 23:27 EDT
Ryan Fauzan (RyanLoatoz)
SINARMASMSIGLIFE
System Architect & Digital Solution
SINARMASMSIGLIFE
ID

hi CarissaW_GCS

thanks For you help/advice.

can we call ResumeFlow From Another Activity ? can you give me a reference To using it?

 

thanks

 

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Posted: 5 years ago
Posted: 6 May 2019 7:59 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

When using an SLA, you can use the Advance Flow option and it will execute ResumeFlow. You can also call ResumeFlow from another activity. You need to pass in the name of the flow and the flow action to perform. If running from an agent, set calledFromServiceLevel to true.

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Posted: 5 years ago
Posted: 27 May 2019 0:29 EDT
Ryan Fauzan (RyanLoatoz)
SINARMASMSIGLIFE
System Architect & Digital Solution
SINARMASMSIGLIFE
ID

hi carissaW,

thanks for your advice, i already configuration sla, i put activity "Resume Flow" And "Advance Flow" but it didn't work.

what settings do I miss ?

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Posted: 5 years ago
Posted: 28 May 2019 7:15 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

You do not need both in the SLA as Advance Flow will call ResumeFlow. What do you see when you trace the SLA agent processing the escalation activity?

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Posted: 5 years ago
Posted: 10 Jun 2019 5:08 EDT
Ryan Fauzan (RyanLoatoz)
SINARMASMSIGLIFE
System Architect & Digital Solution
SINARMASMSIGLIFE
ID

Hi CasrissaW_GCS

I've tried it again and added flow to send e-mail but it still doesn't work for  Activity "Advance Flow" (for Flow can run well )
 
I need Assistance completing this requirement , Can you help me ?
 
thanks Before
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Posted: 5 years ago
Posted: 13 Jun 2019 5:35 EDT
Ryan Fauzan (RyanLoatoz)
SINARMASMSIGLIFE
System Architect & Digital Solution
SINARMASMSIGLIFE
ID

how to trace SLA with tracer ?  because the tracer looks empty when the assignment has been opened.

i attached my work with SLA ( Action Flow Send Email )

 

thanks

Ryan

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Posted: 5 years ago
Posted: 13 Jun 2019 7:18 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

Hi Ryan,

Here is a video that shows how to trace an agent using SMA.

https://community.pega.com/video-library/support-guide-how-trace-agent

I always enable the DB Query event type when tracing a standard agent so I can see if there were any records to be processed.

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