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Question

 Suraj K (SurajK48)
TCS
IN
SurajK48 Member since 2014 7 posts
Posted: Oct 22, 2018
Last activity: Oct 23, 2018
Posted: 22 Oct 2018 7:35 EDT
Last activity: 23 Oct 2018 2:55 EDT
Closed

Assignment should proceed once email response is received

Hi,

I have a requirement where the assignment in a flow is to proceed once the email response is received for that assignment from an external user.

Should i use email listener for this or the DWA functionality.

Currently i have configured a listener but dunno how to apply that to the flow or relate it to the case.

Can someone please help me with this

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Java and Activities
Case Management
Data Integration

Posted: 6 years ago
Posted: 23 Oct 2018 2:55 EDT
Suraj K (SurajK48)
TCS
IN

Hi Inakh,

It says that in Agent Schedule we have to enable the ProcessEmailRequest activity, However i am not able to see that in the agent schedule. Does this get included in that list automatically when we enable the listener on the node ? 

I am using Pega 7.3

 

 

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