Question
Capgemini
IN
Last activity: 16 Dec 2020 6:08 EST
Archived Case Search in 8.3 Cloud
Hi All,
We are running Pega 8.3.0 version in Pega cloud and trying to utilize the Archival settings in the case type settings tab. We have setup the Job Schedulers - pyPegaArchiver, pyArchival_Reindexer and pyPegaPurger and they are running as expected. The archived cases are getting stored in Amazon S3 folder configured as a part of the Cloud setup (we can see the case details - in BLOB format - stored in csv files in the Amazon S3 location). Post running the pyPegaPurger job scheduler, the archived cases are also getting deleted from the work table and other associated tables (attachments, history etc).
However, the OOTB case search option is not returning results for the archived cases when we choose the filter option as "Archived work items only". Is there any separate configuration needed for returning the archived cases in search results (Note - we have already run the pyArchival_Reindexer job scheduler, however, not sure if there is anything else that needs to be done).
Any thoughts or suggestions on what could be missing here?
Thanks
Sudit
***Edited by Moderator: Pallavi to update platform capability tags***
Accepted Solution
Updated: 6 May 2020 8:10 EDT
Capgemini
IN
Hi Pratheep,
Yes, pyPegaArchiver worked for us and we could see instances of Data-ArchivalMetadata post execution of the archival process.
The archived case search only works from pyExpress7 portal and the prerequisite is that the application should be built on Ui-Kit.
Swedbank AB
SE
Hello Sudit,
The following article discusses implementing a similar functionality:
https://collaborate.pega.com/question/need-retrieve-archived-cases-db-using-search-functionality
Let us know if that helps.
Thank you,
Pawan
TCS
GB
Hi Sudit - is the problem resolved? we are also on pega cloud 8.3.1 and we are trying to archuve our cases. I have saved the pyPegaArchiver to application specific ruleset and have set the timings to local time zone (GMT) - but I dont see the archival happenbeing. I am also unable to see any instances of Log-ArchivalResults. you guys faced any issues like this?
I have ensured to have the pyPegaArchiver run from the context of our application specific admin AG
Accepted Solution
Updated: 6 May 2020 8:10 EDT
Capgemini
IN
Hi Pratheep,
Yes, pyPegaArchiver worked for us and we could see instances of Data-ArchivalMetadata post execution of the archival process.
The archived case search only works from pyExpress7 portal and the prerequisite is that the application should be built on Ui-Kit.
Capgemini
SE
I also have similar requirement to archive the case in S3 storage.I see that Archival folder are created successfully in S3 Storage and I can do search the case by using manager portal under "archived cases search".When I open the case there is no Data on it and case status has been updated as "Archived".
I dont know what's going wrong .Any pointers to debug this will be highly appreciable.