We are running Pega 8.3.0 version in Pega cloud and trying to utilize the Archival settings in the case type settings tab. We have setup the Job Schedulers - pyPegaArchiver, pyArchival_Reindexer and pyPegaPurger and they are running as expected. The archived cases are getting stored in Amazon S3 folder configured as a part of the Cloud setup (we can see the case details - in BLOB format - stored in csv files in the Amazon S3 location). Post running the pyPegaPurger job scheduler, the archived cases are also getting deleted from the work table and other associated tables (attachments, history etc).
However, the OOTB case search option is not returning results for the archived cases when we choose the filter option as "Archived work items only". Is there any separate configuration needed for returning the archived cases in search results (Note - we have already run the pyArchival_Reindexer job scheduler, however, not sure if there is anything else that needs to be done).
Any thoughts or suggestions on what could be missing here?
***Edited by Moderator: Pallavi to update platform capability tags***
Hi Sudit - is the problem resolved? we are also on pega cloud 8.3.1 and we are trying to archuve our cases. I have saved the pyPegaArchiver to application specific ruleset and have set the timings to local time zone (GMT) - but I dont see the archival happenbeing. I am also unable to see any instances of Log-ArchivalResults. you guys faced any issues like this?
I have ensured to have the pyPegaArchiver run from the context of our application specific admin AG
Posted: 2 years ago
Updated: 2 years ago
Posted: 6 May 2020 2:36 EDT Updated: 6 May 2020 8:10 EDT
Sudit Sengupta (SuditSNG)
Lead System Architect
I also have similar requirement to archive the case in S3 storage.I see that Archival folder are created successfully in S3 Storage and I can do search the case by using manager portal under "archived cases search".When I open the case there is no Data on it and case status has been updated as "Archived".
I dont know what's going wrong .Any pointers to debug this will be highly appreciable.