Toyota Financial Services
Last activity: 1 Sep 2022 12:47 EDT
How to restore archived case in a Pega Cloud Archival approach?
We followed the scheduling case archival approach for Pega Cloud. The solution archives case zip files to the Amazon S3 secondary storage.
It is working as expected. "Data-ArchivalMetadata" showing the results of the archived cases and respective S3 bucket locations. The search of the Archived Work Items shows only the exposed columns in the case information section with a case status as Archived.
I have a question around on how to restore the archived work items into the transaction database?
The business can ask to restore the archived work item for auditing purposes.
***Edited by Moderator Marissa to update Support Case Details; change type from General to Product***