Question
Bluerose Technology
IN
Last activity: 19 Jul 2024 12:16 EDT
Archive case to client cloud
Hi Team,
If we use Pega cloud initially, assume we archive cases in Pega Cloud.
Now If we change to client owned repository(Assume S3), Does it work or is it better to move to client owned repository instead of going to Pega Cloud?
Updated: 19 Jul 2024 8:08 EDT
Pegasystems Inc.
US
@SureshP16655111 Generally, Pega Cloud is recommended and that is what my client and many others are also using. If client has a requirement to use a client-owned repository, then i would expect the client to use it from the start? If they must start with Pega Cloud and then later transition to client-owned repository, i would assume that Pega Cloud has a way to migrate the data. I would reach out to your Pega account contact to consult Pega Cloud team for confirmation.
Maantic Inc
IN
Its always recommended to use Pega's OOTB cloud file storage for archival. Usually is not seen to migrated to client owned repository later. But yes you can migrated data to client owned repository when you want.
Pegasystems Inc.
CA
Pega Cloud clients are able to archive their resolved case data only to Pega Cloud File storage and then purge the data from their Pega database. Archiving and purging this data can help improve system performance and other functionality. This would be seamless in terms of upgrades and future maintenance.
For Pega Cloud customers, archiving the cases in an external repository or client-managed repository is unlikely.