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Question

 DHARMARAJU RACHURI (D4Dharma)
LTIMindtree

LTIMindtree
CA
D4Dharma Member since 2016 2 posts
LTIMindtree
Posted: Apr 23, 2019
Last activity: Dec 21, 2019
Posted: 23 Apr 2019 9:36 EDT
Last activity: 21 Dec 2019 3:26 EST
Closed
Solved

Alexa based Smart Interaction - Connectivity Issue

Hi Everyone,

We are doing a POC on Alexa bot integration with PEGA.

Configured Alexa bot as per:

https://community.pega.com/knowledgebase/configuring-alexa-chatbot

After the configuration we've added Alexa skill in AWS.

when we tried to Test it with input - open my Health Insurance

we are getting the response as - There was a problem with the requested skill's response

When we traced it, we got the below info:

CL: Data-Channel-Configuration ID: pzLoadConversationalRule RS:Pega-ProcessEngine:08-01-01 (Currently Failing in this rule)

Step 2 in above activity failing as below property value is null ..

.pzChannelRuleHandle - this property value is null

please help us on this issue.

Thanks In Advance,

Dharma

***Edited by Moderator Marissa to update platform capability tags****

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Pega Platform
Conversational Channels

Accepted Solution

Posted: 5 years ago
Posted: 14 May 2019 12:02 EDT
DHARMARAJU RACHURI (D4Dharma)
LTIMindtree

LTIMindtree
CA

Hi,

The Issue has been resolved by re importing again with the new build for Alexa Compatible 7.4V, Previously we have imported 8.1 V Compatible build which didn't work.

Thanks,

Dharma

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Accepted Solution

Posted: 5 years ago
Posted: 14 May 2019 12:02 EDT
DHARMARAJU RACHURI (D4Dharma)
LTIMindtree

LTIMindtree
CA

Hi,

The Issue has been resolved by re importing again with the new build for Alexa Compatible 7.4V, Previously we have imported 8.1 V Compatible build which didn't work.

Thanks,

Dharma

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Posted: 5 years ago
Posted: 14 May 2019 12:07 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Dharma,

Thanks for updating the post with the resolution! We will mark this post as Answered.

Regards,

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Posted: 4 years ago
Posted: 21 Dec 2019 3:26 EST
Shailesh Kumar (ShailKr)
IBM
Pega Practice Leader
IBM
US

Did you use Pega 7.3.1 or Pega 7.4 with Alexa 7.4 compatible. If Pega 7.4 edition was used, I can't find the download link for 7.4 personal edition. Also can you please tell what value is required in pzLoadConversationalRule step2 so that it can pass?

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