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Question

 Srikanth Sanegarapu (SrikanthS9349)
Express Scripts

Express Scripts
US
SrikanthS9349 Member since 2019 8 posts
Express Scripts
Posted: Dec 11, 2019
Last activity: Dec 31, 2019
Posted: 11 Dec 2019 15:07 EST
Last activity: 31 Dec 2019 15:08 EST
Closed
Solved

Agent wakeup count is not logged

Agent wakeup count is not logged. we have a requirement to get the agent wake up count but we couldn't find any OOTB table with this data .

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Agent wakeup count is not logged. we have a requirement to get the agent wake up count but we couldn't find any OOTB table with this data .

we are looking for the count on number of times the agent is executed. For example, an standard agent is scheduled for every 60 seconds, it only runs if there are items in the queue if not it doesn't run(i.e wake up), here we are looking for this count. We can take the count based on 60 second interval but it doesn't run all the time, it will run only if there are items in queue.

we tried to add a check in agent activity but this is not working is for us, it is giving us the count how many times agent activity is executed. We already opened SR for this, they said currently system is not tracking this information so they think this will be going as part of enhancement to product functionality.

Any workaround solution will be really appreciated, thanks.

***Edited by Moderator Marissa to update SR Details; updated platform capability tags***


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Low-Code App Development
System Administration
Support Case Exists

Posted: 5 years ago
Posted: 12 Dec 2019 2:44 EST
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello, 

I don't think we have such count Out-Of-The-Box. You may need to add it yourself. What sort of Agent is it, a custom one?

What Pega version are you running?

 

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