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Question

 Srikanth B (SrikanthB3970)
NCB

NCB
IN
SrikanthB3970 Member since 2018 7 posts
NCB
Posted: May 18, 2019
Last activity: Jan 21, 2020
Posted: 18 May 2019 13:02 EDT
Last activity: 21 Jan 2020 12:12 EST
Closed

AES 8.1

Hi Team,

Could you please let me know if Pega AES 8.1 is released.. If released kindly share me the installation document. I don't see the the document in the below PDN link.

https://community.pega.com/knowledgebase/products/autonomic-event-services

Also kindly let me know if Pega AES 7.3 can be installed on Pega Platform 8.1

Thanks & Regards,

Srikanth

***Edited by Moderator: Lochan to update platform capability tags***

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Pega Autonomic Event Services
Installation and Deployment

Posted: 5 years ago
Posted: 19 May 2019 4:33 EDT
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi,

The latest version of AES is AES 7.3.AES73 running on Pega73 can receive and process messages from Pega8. AES73 does not specifically recognize / handle Pega8 alert codes(new alert introduced from infinity) but will track messages and create generic cases.

Thanks,

Abhinav

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Posted: 5 years ago
Posted: 19 May 2019 12:30 EDT
Prakhar Aggarwal (Prakhar_GCS)
PEGA
Principal Engineer, Technical Support
Pegasystems Inc.
GB

Hi,

We don't have any information as of now for future release of AES versions.

But we have PDC(Pega Predictive Diagnostic Cloud) which is free source and enhanced version of AES.

Please check the below link for more information:

https://community.pega.com/knowledgebase/products/predictive-diagnostic-cloud

Thanks,

Prakhar

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Posted: 5 years ago
Updated: 5 years ago
Posted: 20 Jan 2020 6:35 EST
Updated: 20 Jan 2020 6:34 EST
Tarini Prasad Dash (TariniDash)
Cognizant Technology Solutions India Ltd.
PEGA LSA
Cognizant Technology Solutions India Ltd.
ES

Pega PDC though is a freesource still it is hosted by Pega. If due to restriction customer data can't be sent out of the organisation how can we use PDC?

 

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Posted: 5 years ago
Posted: 21 Jan 2020 9:55 EST
Prakhar Aggarwal (Prakhar_GCS)
PEGA
Principal Engineer, Technical Support
Pegasystems Inc.
GB

In that case we can't use PDC. But just for you information, PDC don't store any data. We will just parse and show data. There are many on-prime customer using PDC.

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Posted: 5 years ago
Posted: 21 Jan 2020 12:12 EST
Jim Kelly (JimKelly_GCS)
PEGA
Senior Manager of Technical Support Engineering
Pegasystems Inc.
US

 

Hi All,

Alerts and exceptions are filtered prior to being sent. PII is removed. You can also customize wht is filtered via DSS on the monitored systems.
Data from the alerts/exceptions themselves is kept for 2 weeks by default. Again there is no PII information or any information leading to the ability to connect to or hinder the monitored systems. 
The recommendation is for all users to use this service. It greatly enhances the ability for the support organization to more rapidly diagnose and resolve issues.

I believe AES 8.1 is in the works and I also have no firm dates available.
Regards,
Jim

 

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