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Question

 Kimberly Dikken (KimD2729)
Ucare Minnesota
Kimberly Dikken
Ucare Minnesota
US
KimD2729 Member since 2020 2 posts
Ucare Minnesota
Posted: Jul 18, 2023
Last activity: Jul 19, 2023
Posted: 18 Jul 2023 23:05 EDT
Last activity: 19 Jul 2023 15:28 EDT
Closed

adding a new user to support portal - is there some sort of delay

Hi - am trying to add a new (registered) user to our support portal.  Seems to work, but the new user is not showing up in our list, and he isn't able to use pdc.  Is there something causing a delay?

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Posted: 1 year ago
Posted: 19 Jul 2023 14:05 EDT
Kimberly Dikken (KimD2729)
Ucare Minnesota
Kimberly Dikken
Ucare Minnesota
US

Hi @PoojaGadige, thanks for responding.  Am not sure that answers my question, though.  I can see my own profile, and have entered a fair number of tickets over the last few years. 

Was wondering why the new guy I added three times :) wasn't showing up on our list.  He's there now today, so I don't know if the fix was something he did to his own profile, or if it just takes time for a new person to show up on the list.  

Now i have to get him going in PDC :)   Will enter a different ticket if I have problems with that.  

Thanks again,

-Kim

 

 

 

 

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