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Question

 Prabha Jayabal (PrabhaJayabal)
Jpmorgan Chase

Jpmorgan Chase
US
PrabhaJayabal Member since 2011 2 posts
Jpmorgan Chase
Posted: Mar 7, 2025
Last activity: 2 days 16 hours ago
Posted: 7 Mar 2025 15:36 EST
Last activity: 7 Apr 2025 9:52 EDT
Solved

Issue with User Profile on Pega support portal

I as a Support Administrator added the "General support access" role for Molly O Ryan(new user profile). Molly is not able to view any tickets. Need help to identify the issue.

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Accepted Solution

Posted: 2 weeks ago
Updated: 2 days ago
Posted: 24 Mar 2025 6:08 EDT
Updated: 7 Apr 2025 9:43 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@PrabhaJayabal 

I did a quick search and am unable to find any user by that name on the MSP User list for JPM.

As per the MSP FAQ, please can you use the correct Contact Us form in order to log this issue directly with the MSP team?

The MSP team will be able to help you further.

 

 

 

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