Question
CNAV
FR
Last activity: 6 Dec 2023 9:21 EST
Accès PDC impossible pour un utilisateur ("Error authenticating user" when accessing PDC)
Bonjour,
Notre utilisateur [ proprietary info removed by moderator ] n'arrive pas à acceder au PDC de notre entreprise.
Il obtient le message : "Unable to process the SAML webSSO request : Error authenticating user."
Il a bien le rôle "General Support Access" pour notre organisme.
D'avance merci pour votre retour.
******************* Google translate added by moderator ******************
Our user Nordine cannot access our company's PDC.
He gets the message: "Unable to process the SAML webSSO request: Error authenticating user."
User has the “General Support Access” role for our organization.
***********************************
Tata Consultancy Services
IN
Hi @MarcinkowskiJ,
-------------------------------------English------------------------------------------------------------------------------------------------------
If you're having difficulty accessing Predictive Diagnostic Cloud, please open a ticket in My Support Portal (MSP). The team will be able to assist you there.
Another example of the issue.
https://support.pega.com/question/unable-access-pdc
-------------------------French---------------------------------------
Si vous rencontrez des difficultés pour accéder à Predictive Diagnostic Cloud, veuillez ouvrir un ticket dans My Support Portal (MSP). L’équipe pourra vous y assister.
Un autre exemple du problème.
https://support.pega.com/question/unable-access-pdc
Thanks,
Ashok
Updated: 6 Dec 2023 9:21 EST
Pegasystems Inc.
GB
@MarcinkowskiJ please do not include proprietary details such as email addresses as the Pega Support Center (PSC) is a public forum and we don't want to share any of your information publicly.
You are getting that error because you have not been correctly affiliated to the companies or given correct MSP roles.
Please log a support incident via the MSP if you need further help with this.
Below an explanation of the possible cause:
You need to be both:
1. A community account linked to your organization. (use your company-based email address, as your primary email and respond to the verification email - see My Pega FAQ)
and
2. Your MSP account is Affiliated with your Organization in MSP (done via your Account Administrator - see Managing Support Contacts)
@MarcinkowskiJ please do not include proprietary details such as email addresses as the Pega Support Center (PSC) is a public forum and we don't want to share any of your information publicly.
You are getting that error because you have not been correctly affiliated to the companies or given correct MSP roles.
Please log a support incident via the MSP if you need further help with this.
Below an explanation of the possible cause:
You need to be both:
1. A community account linked to your organization. (use your company-based email address, as your primary email and respond to the verification email - see My Pega FAQ)
and
2. Your MSP account is Affiliated with your Organization in MSP (done via your Account Administrator - see Managing Support Contacts)
This is all documented in the main Pega Predictive Diagnostic Cloud
How to start using Pega Predictive Diagnostic Cloud
Logging in to Pega Predictive Diagnostic Cloud
You Account Admin should be aware of steps to add correct roles to you:
Administering Support Accounts
Viewing your user profile in My Support Portal
Some advice can be found here: https://support.pega.com/my-support-portal-faq
As outlined on the PDC Support Landing page please open a ticket in My Support Portal. The team will be able to assist you there.
