Question
Wipro
CA
Last activity: 6 Oct 2025 23:24 EDT
Apply skills to all the assignments in different workbaskets for a particular team
A team works on approximately 40 workbaskets that are referenced in almost same number of flows. Since one flow may contain more than one assignment shape, the number of assignments are almost twice as much as the number of flows. Most of the assignment shapes in these flows call routing activities (some custom some OOTB) to route cases to desired workbaskets. The requirement is to apply a skill to the assignments when an assignment is created in any of the flows for this team.
My solution is to write an activity to apply skill to the current assignment. This activity will be called from existing routing activities already configured in assignment shape
Is there any OOTB solution available to achieve this? If not, how can this be implemented. I am looking towards the community to suggest a solution.
Thanks in advance.
Accepted Solution
Updated: 6 Oct 2025 16:27 EDT
HCA Healthcare
US
Yes, use Pega’s built-in skill-based routing. On each Assignment shape, route to Work Queue and add Skills needed; Pega will stamp .pyRequiredSkills on the assignment and only operators with those skills (and proficiency) will get it. If you already use routing activities, switch them to the standard “skilled work queue” router (or call it after your custom logic). To avoid touching 40 flows, create one reusable data transform that sets .pyRequiredSkills() based on case type/team, then reference that once wherever your routing activity runs. Operators’ skills live on their Operator record; keep proficiency thresholds set there. If you must stay fully custom, call the data transform, set .pyRequiredSkills, then hand off to the OOTB router. This gives you a single place to manage skills while using only standard Pega behavior.
Updated: 6 Oct 2025 23:24 EDT
Wipro
CA
Thanks @Sairohith, it worked for me with a minor change specific to my environment. But overall it worked.