Question
Mass Mutual Financial
US
Last activity: 7 Jan 2025 10:16 EST
Pega Chat bot menu item removal
Hello,
I have scoured our app and the internet. Using Pega 23 we want to remove items from the chat menu. Two buttons are there - request authorization and transfer conversation that are not desired by our buiness. There are no settings for these buttons directly in the app setting config. I also tried some of the other suggestions like adding IsAuthorized to cySetMCPInteractionDetailsExtn - this just disabled every single button - not what we want.
HCA Healthcare
US
Mass Mutual Financial
US
@Sairohith You cannot inspect these fields with live UI, they are generated off a react section - this is the part I cannot find, but have figured that out by research. The config options are not valid in 23. Those options are coming in 24 and 25.
I will check the data transform, but I do not think there is an ID that corresponds to these, at least I cannot find one in the application.
@andrewk17061387 To remove the "Request Authorization" and "Transfer Conversation" buttons in Pega 23 Chat, first check the Channel Configuration in App Studio > Channels > Chat to see if these buttons can be disabled there. If not, review the cySetMCPInteractionDetailsExtn activity and modify it to selectively disable these specific buttons by adding conditions for their IDs or labels, ensuring only these buttons are hidden. Alternatively, inspect the UI section or control where these buttons are rendered and use a when rule to make them invisible based on business logic. If these approaches don't work, use Live UI to inspect the buttons and identify their source rules. As a last resort, apply a small JavaScript snippet in the application to remove these buttons dynamically after the menu is rendered by targeting their IDs or classes. Test thoroughly to confirm no other functionality is impacted