Question
Evernorth
IN
Last activity: 9 Sep 2024 5:37 EDT
Case tab title is going blank on refresh of another tab
We are using a dynamic container in a tab group layout having two other tabs
1 Dashboard
2. Resources.
When case is created, dynamic container opens it in a new tab with case ID as its tab header.
When we switch back to dashboard tab and refresh it, The tab title of work case is replaced with a default value of CSTabTitle on workpage.
Note: Application is based on CPM framework. So case title is updated to Phone call
any suggestions to resolve this issue?
.
***Edited by Moderator Marije to add open GCS ticket INC-B35038 ***
Accepted Solution
Pegasystems Inc.
GB
@PratikA17159775 I can see that ·INC-B35038 was resolved after a local change was made
GCS provided the below explanation:
Below is our OOTB configuration of pyCustomDCTabSection. As you can see, there is no indication of pyWorkpage.CSTabTitle, but there is for pyWorkPage.CSServiceCaseTabTitle.
If needed please make the relevant changes to match the ootb configuration and test.
You confirmed that CSSServiceCaseTabTitle is not used in your application, however you have used existing CSTabTitle property and set the required value for tab title.
The issue was marked as resolved.
Pegasystems Inc.
GB
@PratikA17159775 please can you always mention the support ticket if you log one in parallel?
I found that you have the following incident already open with our GCS team:
INC-B35038 (Case tab title is going blank on refresh of another tab)
--> Please continue to work with them, and provide the solution and marked 'Accept Solution' here once it is resolved.
Accepted Solution
Pegasystems Inc.
GB
@PratikA17159775 I can see that ·INC-B35038 was resolved after a local change was made
GCS provided the below explanation:
Below is our OOTB configuration of pyCustomDCTabSection. As you can see, there is no indication of pyWorkpage.CSTabTitle, but there is for pyWorkPage.CSServiceCaseTabTitle.
If needed please make the relevant changes to match the ootb configuration and test.
You confirmed that CSSServiceCaseTabTitle is not used in your application, however you have used existing CSTabTitle property and set the required value for tab title.
The issue was marked as resolved.