Blank Case Tab after 8.5 upgrade
When a case is created in 8.3.4 the tab displays the name of the case as expected.
But in 8.5.2 the case tab is blank.
See Attachment
Accepted Solution
Updated: 28 Jun 2021 10:09 EDT
Veteran Careers First
US
The solution required customization as the below OOTB rules did not have logic for temporary cases.
According to PEGA this will be updated in 8.5.3 CS Framework
- Data Transform: SetInteractionDetails
- Section: pyCustomDCTabSection
1. SetInteractionDetails (Work-) data transform:
Step 6 - added otherwise Step 6.1 - .CSServiceCaseTabTitle = @Utilities.getLocalizedText(pyWorkPage.pyLabel,pyCaption,tools) Step 6.2 - .ServiceCaseToolTip = @Utilities.getLocalizedText(pyWorkPage.pyLabel,pyCaption,tools) Step 7 - Apply data transform - SetInteractionDetailsExtn (Moved this step from 5.2 to 7)
2. pyCustomDCTabSection (Work-) Section:
Added pyWorkPage.CSServiceCaseTabTitle property in Dynamic layout 3 and 4 with when condiiton as pyID==""
