Remove/Delete Private Checkout Final Rule which is giving that operator contact to Admin error
Issue- Remove/Delete Private Checkout Final Rule which is giving that operator contact to Admin error
Description- Recently this issue we observed for one of our team mate. when that operator has tried to private edit one of the final rule 'ReloadSection' (in base class) in his private edit, when he saved this rule in private edit he was unable to do anything
we tried below 2 approaches 1. we tried to run the WBDelete Activitity under Rule- class by passing pzInskey of the private edited rule, but this did not work since it was saying "if its checkout by owner then only can delete"
2. we tried by following suggestions from below pdn posts
https://support.pega.com/question/how-delete-private-check-out-rule-when-i-am-not-able-open-it https://support.pega.com/discussion/how-discard-and-clean-other-developers-checked-out-rules
it helped to some extent but below is the exact solution to do so that i wanted to share since it took lot of time to solve
Solution-
1. open the private edit rule from some other operator login and take pzInskey -
a. do the content search for that private edit rule, like below and open the rule which is locked by our operator
b. after opening that rule view XML and copy the pzInsKey
2. check out Rule-.Delete and comment out step 3 as in below activity rule
3. run activity Rule-.RMActionDeleteCheckedOut make sure we are selecting correct thread , pass the pzInsKey that we had retrieved from step 1. and execute this activity.
4. on successful execution can ask that operator to login again