Question
Canadian Tire Corporation Ltd
CA
Last activity: 6 Mar 2024 8:15 EST
Smart Disputes: Ability to Attach Document(s) at Claim Level For Bulk Transaction CB
Is there an option to attach documents at the Claim level when processing bulk transaction chargebacks?
Users are having to attach documents in individual case/transaction and can be time consuming.
Pegasystems Inc.
GB
In Pega Smart Disputes, the out-of-the-box functionality allows users to attach documents at the individual case level. However, if you want to attach documents at the Claim level for bulk transaction chargebacks, this would require customization. You would need to extend the functionality to support this requirement. It's recommended to consult with a Pega Systems Architect or your Pega Account Executive for guidance on the best approach for this customization.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Pega Smart Disputes: Case Level Notes
Using automation to simplify credit and debit card fraud
Considerations for ingesting documents, extracting data, and populating case
Streamline claims with dispute management software
Use case: Process inbound file attachments for storage in a repository
In Pega Smart Disputes, the out-of-the-box functionality allows users to attach documents at the individual case level. However, if you want to attach documents at the Claim level for bulk transaction chargebacks, this would require customization. You would need to extend the functionality to support this requirement. It's recommended to consult with a Pega Systems Architect or your Pega Account Executive for guidance on the best approach for this customization.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Pega Smart Disputes: Case Level Notes
Using automation to simplify credit and debit card fraud
Considerations for ingesting documents, extracting data, and populating case
Streamline claims with dispute management software
Use case: Process inbound file attachments for storage in a repository
@dashs2 is this a question you could answer?