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Question

 Jamie Schuman (JamieSchuman)
Canadian Tire Corporation Ltd
Business Analyst
Canadian Tire Corporation Ltd
CA
JamieSchuman Member since 2018 19 posts
Canadian Tire Corporation Ltd
Posted: Jul 31, 2023
Last activity: Sep 14, 2023
Posted: 31 Jul 2023 9:23 EDT
Last activity: 14 Sep 2023 6:01 EDT
Closed

Smart Disputes - Pre-Arbitration: CB Value Adjusted by MC - Previously Attached Extra Document Removed

Scenario

- Foreign Pre-Arbitration

- Case is routed to Exception Queue (for what ever reason)

- When a user works the case, any original extra documents attached to the case have been removed

- User working the case may not have access to the original extra documents

Question: Why is Smart Disputes removing the extra attached documents in this scenario?

***Edited by Moderator Marije to add Capability tags***
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Smart Dispute for Issuers 7.48
Agent Desktop
Case Management
Financial Services
Business Architect

Posted: 1 year ago
Posted: 14 Sep 2023 6:01 EDT
Sheetal Kumar (kumas10)
PEGA
Senior Manager, Application Engineering, Financial Services Smart Apps
Pegasystems Inc.
IN

Hi @JamieSchuman - Can you please log an INC against Smart Dispute product and one of our team members will get in call with you to clarify your questions. 

Thanks,

 

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