Question
Standard Charted
IN
Last activity: 19 Jun 2023 7:57 EDT
How to Trigger Email notification to particular user group when the listner is failed or down
Hi All,
Please share any idea, how can we trigger an email alert or notification to the particular Usergroup or users related the particular workbasket, when the Email listner/ MQ listner is down or not running.
Please help me on this.
Regards,
Surya
Accepted Solution
Updated: 19 Jun 2023 7:04 EDT
Masking Technology
NL
If the email listener is not running, the activity also won't be executed and thus no email will be send. And for the SendSimpleEmail you'll need a work page to execute the activity on. It might be easier to use SendEmailNotification to send an email without any work object.
I assume you don't have PDC available? In that case it will be hard to get the status of the listeners. It involves a lot of Java to request the status of the listeners. If you can find the PegaAESRemote ruleset, you can see what pega does for getting details on the listeners.
Masking Technology
NL
The easiest way to detect issues with Listeners is to use PDC. In PDC just subscribe to the notifications to get an email / text message when a OPS event is logged.
Standard Charted
IN
Hi @basmasking Thankyou for the reply, may I know is there any otherway to get the email when listener failed to run. .
I've tried adding the "SendSimpleEmail" ootb activity to the service activity which we have referred in the email listner and tried to trigger email by giving my email which is in my operator, but it is not working.
Regards,
Surya
Accepted Solution
Updated: 19 Jun 2023 7:04 EDT
Masking Technology
NL
If the email listener is not running, the activity also won't be executed and thus no email will be send. And for the SendSimpleEmail you'll need a work page to execute the activity on. It might be easier to use SendEmailNotification to send an email without any work object.
I assume you don't have PDC available? In that case it will be hard to get the status of the listeners. It involves a lot of Java to request the status of the listeners. If you can find the PegaAESRemote ruleset, you can see what pega does for getting details on the listeners.
Updated: 19 Jun 2023 7:57 EDT
Standard Charted
IN