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Question

 Hareesh Vemisetti (HareeshV0630)
HSBC

HSBC
IN
HareeshV0630 Member since 2015 1 post
HSBC
Posted: Feb 13, 2017
Last activity: Feb 14, 2017
Posted: 13 Feb 2017 5:37 EST
Last activity: 14 Feb 2017 8:22 EST
Closed

Email listner not processing

Hi,

While processing emails through email listener we are getting exceptions in logs

EmailInboundAgent - Messages are not processed.
javax.mail.MessagingException: Missing start boundary
at javax.mail.internet.MimeMultipart.parsebm(MimeMultipart.java:799)
at javax.mail.internet.MimeMultipart.parse(MimeMultipart.java:466)
at javax.mail.internet.MimeMultipart.getCount(MimeMultipart.java:242)

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Hi,

While processing emails through email listener we are getting exceptions in logs

EmailInboundAgent - Messages are not processed.
javax.mail.MessagingException: Missing start boundary
at javax.mail.internet.MimeMultipart.parsebm(MimeMultipart.java:799)
at javax.mail.internet.MimeMultipart.parse(MimeMultipart.java:466)
at javax.mail.internet.MimeMultipart.getCount(MimeMultipart.java:242)

at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.readRequestDataPart(EmailListener.java:2624)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.readRequestData(EmailListener.java:2532)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.extractMessageContent(EmailListener.java:1984)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleNonSOAPRequest(EmailListener.java:1663)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleRequest(EmailListener.java:1811)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailProcess(EmailListener.java:1538)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:1022)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:981)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:445)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:186)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:151)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:266)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:239)
at sun.reflect.GeneratedMethodAccessor61.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:613)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:348)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:389)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingException(PRBootstrap.java:411)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:171)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:154)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.AsyncTask.run(AsyncTask.java:63)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(RunnableWrapper.java:70)
at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:269)
at java.security.AccessController.doPrivileged(AccessController.java:252)
at javax.security.auth.Subject.doAs(Subject.java:494)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:132)
at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:90)
at com.ibm.ws.asynchbeans.J2EEContext$DoAsProxy.run(J2EEContext.java:336)
at java.security.AccessController.doPrivileged(AccessController.java:280)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:804)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at java.lang.Thread.run(Thread.java:780)


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Data Integration

Posted: 7 years ago
Posted: 14 Feb 2017 8:22 EST
Paul Gentile (PaulGentile_GCS)
PEGA
Principal Engineer, Technical Support, 1:1 Customer Engagement
Pegasystems Inc.
US

Looks like the issue is probably data related. Can you post the incoming message that relates to this error?

The issue appears to be related to the multi-part content type. Please refer to https://www.w3.org/Protocols/rfc1341/7_2_Multipart.html.

We could ignore this by setting 

System.setProperty("mail.mime.multipart.ignoreexistingboundaryparameter", "true");

But, finding why the "missing start boundary" is being raised is the best approach. 

Enable logger com.pega.pegarules.integration.engine.internal.services.email.EmailListener to DEBUG

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Posted: 7 years ago
Posted: 14 Feb 2017 0:14 EST
Ashutosh Arya (Aryaa)
PEGA
Senior Manager, Technical Support - Runtime Engine and Search
Pegasystems Inc.
AU

Refer:

http://stackoverflow.com/questions/2043792/missing-start-boundary-exception-when-reading-messages-with-an-attachment-file

http://stackoverflow.com/questions/26976781/messagingexception-missing-start-boundary-when-sending-mail-with-attachment

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