We would like to know the best approach that Pega can suggest us to configure Email notificacionts for Events related to Services. In PDC, I was configuring the notificacions for Events, like this: Managing notifications in Pega Predictive Diagnostic Cloud

But when I check the Manage configuration option, I can't configure for the type of Event that I want. For example, one is PEGA0011 Service Total Time (Service Interaction) is not allowed to have notifications. Here is the documentation: List of events and notifications in Pega Predictive Diagnostic Cloud

We were thinking of configuring an Send Email step in the Actvity of the Service whenever this Event would be triggered. But we would like to know if this is a good approach or if Pega can suggest a better one.