Question
DXC Technology Services LLC
US
Last activity: 8 Jan 2022 11:22 EST
Reciever email configuration Fail
We need to connect to a Shared email box to Configure email Listener. But the Receiver Test Connectivity is failing with error: Obtain store object - Fail
Details DEBUG: setDebug: JavaMail version 1.6.1.redhat-1
DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle]
DEBUG IMAPS: mail.imap.partialfetch: false
DEBUG IMAPS: mail.imap.ignorebodystructuresize: false
DEBUG IMAPS: mail.imap.statuscachetimeout: 1000
DEBUG IMAPS: mail.imap.appendbuffersize: -1
DEBUG IMAPS: mail.imap.minidletime: 10
DEBUG IMAPS: closeFoldersOnStoreFailure
DEBUG IMAPS: trying to connect to host "outlook.office365.com", port 993, isSSL true
Capgemini
IN
@VINISHVINU - Can you please check if iMAP is enabled for the email account?
Updated: 5 Jan 2022 13:15 EST
DXC Technology Services LLC
US
@Sudit Sengupta Yes, i've confirmed with email team that IMAP is enabled. But still getting the error, is it expecting any certificate as SSL is enabled? If YES, what certificate Pega is expecting and where to get it?
Note: We are trying to connect to Outlook Shared email box.
Capgemini
IN
@VINISHVINU - Not sure about that. Possibly someone with experience of connecting to Outlook shared email box could help.