Delivery Receipt for email
Hi All,
As a part of our requirement we have to receive a delivery receipt once an email is successfully delivered to recipient.
I was able to receive read receipt by setting below header when sending an email.
But not able to receive delivery notification.
message.addHeader("Return-Receipt-To" , "emailID.com"); message.addHeader("Disposition-Notification-To","emailID.com");
if anyone has tried out, please help.thanks in advance.
Regards,
Niharika
Ernst & Young LLP
MT
Do you get any delivery notification when you send the same email to the same recipient(s) via email clients like Outlook with tracking options[1] enabled?
If not, then most likely the recipient's email server is ignoring Return-Receipt-To header. It's actually quite common for an email server to ignore that header particularly when email is generated from another domain (e.g. Junk emails).
Thanks
optum
IN
Thank you for the response
I am getting the delivery notification when I sent the mail directly from outlook.
but when I try to send it from pega, I do not get any response
and also I get read receipt while sending mail using pega
am not getting delivery notification only
Ernst & Young LLP
MT
Can you verify if you have checked the following option in your file listener?
Process delivery status notifications (DSNs)
optum
IN
Hi Nirmalya,
I checked the checkbox. Still I do not get delivery receipt. I get undelivered emails
Regards,
Niharika
Virtusa
IN
@niharikaT Sometimes organization does not allow for delivery receipts to be sent. In that case you may receive Relay message in sender inbox as below
optum
IN
Virtusa
IN
@niharikaT There is no configuration needed for this Niharika.
What i have observed is :
- If Pega Email Account rule uses email Proprietary information hidden where domain is abc.com, for sending/receiving emails, and the recipient's email address on the other hand [eg. Proprietary information hidden ] which will receive email from Proprietary information hidden , belongs to same domain [which is abc.com in this case] then you should be good to receive delivery receipt as well.
- If the email address has different domain Proprietary information hidden than the one which Pega sends email (in this case abc.com) , then sender itself generates the relay notification because there could be restrictions on xyz.com to send delivery receipt to email outside domain xyz.com.
So in summary, If your Sender email address and recipient's email address both belong to same domain, it should receive delivery receipt unless there is no explicit restriction on recipient's email to send one.
optum
IN
@amolt885 I am using SendSimpleEmali Activity to send the emails
For the email listener I have enabled the DSN
I am getting the undelivered emails for the email account configured
but am not getting the delivery receipt