Pega Marketing has added OOTB capabilities for SMS delivery receipts request and recording from the PM 7.4 version.
Basically the delivery receipts will be tracked and recorded against the customer in interaction history as an "Impression" and your future campaigns and other reporting can consume this data for example in decisioning and segmentation.
Please see if you could upgrade to a later version to take advantage of the OOTB capabilities. In the earlier versions, the outbound SMS does not request for delivery receipts while submitting the message, given that clutters the inbound SMS response processing rules.
Posted: 3 years ago
Posted: 16 Oct 2018 5:17 EDT
sandeep padala (sandeepsunny)
Senior System Architect