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Question

 Rithish Adhith K L (RithishAdhithKL)
Aaseya IT Services Pvt. Ltd.
Consultant
Aaseya IT Services Pvt. Ltd.
SA
RithishAdhithKL Member since 2021 2 posts
Aaseya IT Services Pvt. Ltd.
Posted: Jun 28, 2021
Last activity: Jun 30, 2021
Posted: 28 Jun 2021 6:36 EDT
Last activity: 30 Jun 2021 10:19 EDT
Closed

Otb property to route

Is there any OTB property which can be used like business logic 

To route to the users according to the selection 

It should also be routed according to skill ratings 

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Senior System Architect

Posted: 3 years ago
Posted: 30 Jun 2021 10:19 EDT
Soumyadeep Bandyopadhyay (SoumyadeepB1801)
Coforge
Soumyadeep Bandyopadhyay
Coforge
IN

@RithishAdhithKL

Can you check if the following router activities fulfil your requirements?

ToSkilledWorkbasket - The assignment will be routed to the specified workbasket with the required skills.

ToSkilledGroup - The assignment is routed to an operator in the workgroup who has the necessary skills.

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