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Question

 Francisco Javier Guzman Anaya (FranciscoJavierG2301)
Rulesware LLC

Rulesware LLC
MX
FranciscoJavierG2301 Member since 2017 25 posts
Rulesware LLC
Posted: Mar 27, 2020
Last activity: Apr 3, 2020
Posted: 27 Mar 2020 12:48 EDT
Last activity: 3 Apr 2020 14:28 EDT
Closed
Solved

PegaMKT agents missing in Pega Lab instance - Segments does not populate results

I have one Pega Lab instance system with Pega Marketing where the segment does not populate the results. Found out following article that indicates PegaMKT-Engine agent has to running:

https://community.pega.com/support/support-articles/segment-does-not-populate-results

The only agent in the system is PegaMKT-Install, May you help me with this issue please? 

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Pega Marketing 8.4
System Administration
Business Architect

Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 27 Mar 2020 17:56 EDT
Updated: 3 Apr 2020 10:33 EDT
Francisco Javier Guzman Anaya (FranciscoJavierG2301)
Rulesware LLC

Rulesware LLC
MX

Solved the issue by:

  1. Switch Dev Studio:
  2. Navigate to Records> SysAdmin>Agent Schedule
  3. Search for PegaMKT-Engine scheduler
  4. Open the sechedule and enable it by marking the checkbos "Enable this agent"
  5. Log off and Log in as Admin role for the app
  6. Switch to Admin Studio, the agent should be running at this point
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