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Question

 Praveen P (PraveenP7456)
Cognizant
Senior Associate
Cognizant
IN
PraveenP7456 Member since 2015 54 posts
Cognizant
Posted: Oct 1, 2019
Last activity: Oct 1, 2019
Posted: 1 Oct 2019 2:45 EDT
Last activity: 1 Oct 2019 8:43 EDT
Closed

SLA not Picking

Hi We have configured an SLA in case life cycle in an assignment and it was working properly but all of a sudden now the SLA is not being picked up.when we checked system-queue-servicelevel instances we could see the instances in scheduled stage but its not being executed

kindly help in resolving this

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Low-Code App Development
Case Management

Posted: 5 years ago
Posted: 1 Oct 2019 2:56 EDT
Shubham Shekhar (Shekhar_Shubham) Senior Solutions Engineer
Pegasystems Inc.
IN

Hi 

Was there a DB outage in between this time? Any of the below error:

database connections “java.net.ConnectException: Connection refused (Connection refused)” on all nodes. 

Also when was the last cluster restart performed?

Any exception in tracer when the agent is running ?

What's your Pega version.

Thank You

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Posted: 5 years ago
Posted: 1 Oct 2019 6:52 EDT
Praveen Palagani (palas3)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Praveen,

Thanks for posting the query.

Could you please try to revalidate and save the particular SLA and test the use-case. Also, try to save the rule in your application ruleset stack / appropriate requestor type access-group to get it picked for every time.

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