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Question

 Pavani r (Pavanir6)

IN
Pavanir6 Member since 2016 111 posts
Posted: May 30, 2018
Last activity: Jun 5, 2018
Posted: 30 May 2018 22:15 EDT
Last activity: 5 Jun 2018 3:55 EDT
Closed

SLA not working as expected

I want to prevent an assignment from working by users until an expected time is met. I created SLA rule as gave time for when assignment to be ready and plugged this SLA on assignment shape. But users are able to work on assignment before it meets the time i mentioned "start of service level".

Please help.

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Posted: 6 years ago
Posted: 31 May 2018 14:27 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

Could you use a Wait shape instead? When the specified time has expired, you can then route the item to the appropriate workbasket or worklist.

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Posted: 6 years ago
Posted: 31 May 2018 15:50 EDT
Arun Kumar Mahanty (Arun_Mahanty)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

You can follow the steps suggested by Carissa ,want to know the Pega version so that will check  if there's a bug associated .

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