Question
Morgan Stanley
US
Last activity: 30 Aug 2019 11:48 EDT
Microsoft Office 2010 is not present
Hi guys,
I am currently in progress to update MS Office 2010 to MS Office 2016.
Currenlty, I reinstalled MS office 2016 and updated the studioconfig.xml file as below.
<add key="OfficeVersion" value="2016" />
However, I am still get the "Microsoft Office 2010 is not present" error when loading the openspan file in Robotic Runtime.
I have found a smiliar issue here https://collaborate.pega.com/question/microsoft-office-2010-not-present-error
and saw the resolution => In studioconfig.xml, I have changed the office to 2013 from none and copied the office 2013 to toolbox and rebooted the system then it worked for me.
However, not sure what is needed to copy the office 2016 to toolbox as the resolution suggests above.
Could you guys give me instructions how to copy the office 2016 to toolbox?
Thank you so much!
Accepted Solution
Pegasystems Inc.
US
I would suggest that the proper way to resolve this issue is to uninstall/restart/re-install Studio (being sure to select the correct Office version). Copying around dlls may work, but allowing the installer to handle it as designed is the best way.
Morgan Stanley
US
Hi, thank you for the answer.
I uninstalled both runtime and studio by selecting office 2016 in installation step, but still receiving the same error. "Microsoft Office 2010 is not present"
Pegasystems Inc.
IN
Can you check the office version exists in StudioConfig.xml and RuntimeConfig.xml in %appdata% folder. If it is version 2010 then change it to 2016 and verify the issue.
CGI
NL
Please update your studio file with correct version of microsoft office version and reinstall your studio and while installing select 2016 version. It will work for sure.