Question
Societe Generale Global Solution Center
IN
Last activity: 28 Aug 2019 6:41 EDT
Error: Assign Mismatch
While assigning Assignment to worklist from workbasket we are facing issue like instance is removing from assign_workbasket and inserting in to assign_worklist table with PYASSIGNMENTSTATUS as "Error: Assign Mismatch" , I have checked all recent and old posts but its not use full, We are getting this only for fue case.
Its not updating the pxFlow in clipboard ,In pxFlow it is still pxAssignClass->Assign-WorkBasket
In newAssignPage --pxAssignClass->Assign-Worklist only
Please help me with this issue
Pegasystems Inc.
US
What Pega version are you using?
What flow actions and activities are you using for transferring from the workbasket to the worklist? Are these OOTB or customized?
Do you have any SLAs or agent activities that could be trying to run at the same time?
Societe Generale Global Solution Center
IN
We are using Pega 7.2.2 and yes we are using customized activity for transferring.
No except Overall SLA nothing is there
Pegasystems Inc.
US
In your custom activity, do you only use deferred deletes and saves and then commit both the assignment data and work page data at the same time at the end? If immediate deletes and saves are used for the assignment and the work page is committed later, then a failure in saving the work page would cause the work page data to roll back and be out of sync with the current assignment data already committed.
Capgemini
SE
Hi
Please refer to the links below in order to get some insights. AS pointed out by Carissa, it would be helpful if you can list down the steps you are following to reassign the case from WB to WL.
Societe Generale Global Solution Center
IN
already I saw these post, its no helpful for my issue, we followed as mentioned in the Link still we are getting this error message for only few cases not all cases and we tried to reproduce in lower env's also but we are not getting this error msg in lowe env's