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Question

 Audlian Anglin (ANGLINA1)
American Express
Senior Engineer
American Express
US
ANGLINA1 Member since 2005 13 posts
American Express
Posted: Apr 23, 2019
Last activity: Apr 24, 2019
Posted: 23 Apr 2019 10:50 EDT
Last activity: 24 Apr 2019 8:15 EDT
Closed

Using PegaCall without Using PEGA Customer Service

Hello Community:

Is there a way to use PegaCall (CTI) without installing Pega CRM into the system. I only need to leverage the CTI functionality connecting to Cisco.

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Pega Customer Service

Posted: 5 years ago
Posted: 23 Apr 2019 21:01 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Based on the latest PegaCall 8.2 installation guide (below), Customer Service 8.2 is one of the prerequisites. So, PegaCall needs Pega Customer Service. 

https://community.pega.com/knowledgebase/documents/pega-call-82-installation-guide

 

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Posted: 5 years ago
Posted: 24 Apr 2019 8:14 EDT
Audlian Anglin (ANGLINA1)
American Express
Senior Engineer
American Express
US

I saw that in the install document but because it is optional for PEGA customer service and it is also package as a separate component that is the reason for the POST. CRM Package number is 116345_ and PegaCall is 116344.

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