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Question

 Nandhakumar Venkata Sarangan (SARANGAN)
Wipro Technologies
Senior Architect
Wipro Technologies
IN
SARANGAN Member since 2013 8 posts
Wipro Technologies
Posted: Dec 12, 2018
Last activity: Jan 25, 2019
Posted: 12 Dec 2018 2:43 EST
Last activity: 25 Jan 2019 7:09 EST
Closed

In Pega 7.4 Email Channel : Auto mapping of extracted entities from email text to case properties

In Pega 7.4 Email Channel Interface

How we can auto map the extracted entities from email text to case properties, when we choose to create case in automatic routing of Behavior tab ?

***Edited by Moderator Marissa to update platform capability tags****

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Posted: 5 years ago
Posted: 25 Jan 2019 7:09 EST
Vikas Raidhan (VikasRaidhan)
PEGA
Senior Manager, Customer Service Email
Pegasystems Inc.
IN

This is not possible in 7.4 version of automatic routing. Do you need help with some custom code that does the same? I can think of overriding pyDefault of your service case and writing some logic by getting identified entities from pyInteractionRun page and mapping those entity values to workpage of service case. Let me know if that is what you are looking for?

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