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Question

 Sushil kumar (Sushilk5904)
Infosys Ltd

Infosys Ltd
IN
Sushilk5904 Member since 2018 3 posts
Infosys Ltd
Posted: Aug 9, 2018
Last activity: Aug 10, 2018
Posted: 9 Aug 2018 8:53 EDT
Last activity: 10 Aug 2018 5:02 EDT
Closed

Listener cannot be started

Not able to start the agent.

Seeing error: Failed to execute StartListenerJob on these nodes - util_i-0a2c648b169864b14 web_i-036080871695795db

Please let me know ur suggestions on fixing this issue.

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System Administration

Posted: 6 years ago
Posted: 9 Aug 2018 9:00 EDT
Sushil kumar (Sushilk5904)
Infosys Ltd

Infosys Ltd
IN

Seeing below errors in log.

Failed to execute RestartAllListenersJob on these nodes
Caught exception while getting result from future object 
Failed to execute StartListenerJob on these nodes - util_i-0a2c648b169864b14 web_i-036080871695795db  
(tener.ListenerStateManagerImpl) ERROR   - Unexpected exception. 

 

 

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Posted: 6 years ago
Posted: 10 Aug 2018 3:07 EDT
Jakub Stando (Jakub)
PEGA
Director of Product Management
Pegasystems Inc.
PL

If you have access to SMA please check if the connection to Util node is established correctly. You can check the same from Designer Studio in Pega 7.4 (System-->Operations--> Cluster Management). If this is working properly, logs are required for further investigation.

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Posted: 6 years ago
Posted: 10 Aug 2018 4:08 EDT
Simon Chan (chans3)
PEGA
Senior Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
GB 
util_i-0a2c648b169864b14 web_i-036080871695795db  

Is this a cloud environment?

Simon

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Posted: 6 years ago
Posted: 10 Aug 2018 5:02 EDT
Jakub Stando (Jakub)
PEGA
Director of Product Management
Pegasystems Inc.
PL

Good point Simon.

If this is Pega Cloud env. please contact with GCS and respective Team will check this for you.

 

 

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