How to prevent User from creating new case
Hi team,
I have a Question about
How to access the unresolved case "Pending"?
and where pega save these cases data?
I need to prevent the user from creating new case based on some property exist in the unresolved cases.
Example:
If the user selected the major as "IT" in one of the unresolved case, I will prevent him now from creating any case with same major until the case status is resolved.
Note: I will check with many properties not only one.
***Edited by Moderator Marissa to update categories***
EPAM Systems, Inc.
ES
To answer your question,
You could create a report definition rule to retrieve all the work-objects of that particular class with a filer as "pyStatusWork" contains "Pending". It will give you all the work-objects which are pending.
I didn't get your second business requirement, though you could use above data as per your requirement Or else kindly elaborate.
.
SA
The report definition used for check if there is a pending request.
And if I want to check other property I defined in the pending case (the properties are set in the case creation ). It can be done by report definition? And how?
Thank you for your response
