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Question

 Animesh Patnaik (AnimeshP)
Pegasystems

Pegasystems
IN
AnimeshP Member since 2015 1 post
Pegasystems
Posted: Apr 24, 2018
Last activity: Apr 26, 2018
Posted: 24 Apr 2018 6:46 EDT
Last activity: 26 Apr 2018 15:27 EDT
Closed

Click Rate

How Pega tracks the click rate of email treatment. When ever a customer opens an email how pega gets the response. Opening an email refered here is not clicking a hyper link

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Case Management
Decision Management

Posted: 7 years ago
Posted: 26 Apr 2018 15:21 EDT
Gopi Ganapathy (GopiGanapathy)
PEGA
Senior Manager of Technical Support Engineering
Pegasystems Inc.
US

Hi AnimeshP, please refer the page 298 of Pega marketing user guide - https://docs-previous.pega.com/pega-marketing-731-user-guide  

User responses are captured using the real time containers which is implemented as Rest Service in Pega.

 

 

 

 

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