Question
CBA (Commonwealth Bank of Australia)
IN
Last activity: 6 Dec 2023 6:46 EST
Not able to see click/accept rate data in Action Performance Landing Page
In BOE Environment, we are not able to see click/accept rate in Action Performance Landing Page.
We are able to see impressions, but not able to see click/accepts metric data/metrics.
Do we need to perform changes w.r.t metric data ?
Thanks!
***Edited by Moderator Marije to add Case tags***
Accepted Solution
Updated: 6 Dec 2023 6:46 EST
Pegasystems Inc.
GB
I can see that the support ticket was closed with the following resolution:
Incident primary reason description:
The issue is caused because there were no values set in the action. The values are required for the simulations to be visible in Scenario Planner.
Solution description:
After giving business value, we are able to see data
Pegasystems Inc.
US
Are you usinig custom channels and/or outcomes in your implementation? (see attached documentation) https://docs-previous.pega.com/pega-customer-decision-hub-user-guide/87/standard-outcomes
Please create an INC and we can have our support team assist
Regan
Accepted Solution
Updated: 6 Dec 2023 6:46 EST
Pegasystems Inc.
GB
I can see that the support ticket was closed with the following resolution:
Incident primary reason description:
The issue is caused because there were no values set in the action. The values are required for the simulations to be visible in Scenario Planner.
Solution description:
After giving business value, we are able to see data