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Question

 Debanjan Seth (Debanjan Seth)
Accenture Services Pvt Ltd

Accenture Services Pvt Ltd
US
Debanjan Seth Member since 2013 7 posts
Accenture Services Pvt Ltd
Posted: Nov 22, 2017
Last activity: Nov 27, 2017
Posted: 22 Nov 2017 13:20 EST
Last activity: 27 Nov 2017 11:55 EST
Closed

Case / Task SLA Report to show Like ( Task completed on 4th day of 7 day SLA)

Hi All,

We have a requirement to produce a report for cases where user wants to see when the task was completed during SLA period ( like task completed on 4th day of SLA 7 days).

Is there any OOTB approach which calculates the task completed day out of SLA day or we need to go for customisation ?

***edited by moderator, Maryrita: moved to product Support from Applications***

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Case Management

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