Posted: Feb 1, 2023
Last activity: Feb 2, 2023
Last activity: 2 Feb 2023 0:22 EST
Service case within SLA Reports
We have a business need to display a report for resolved service cases with sum of cases resolved whithin SLA/Goal/Deadline.
We created a report based on .pySLAGoal on .pySLADeadline but theses properties are cleaned when a service case is resolved.
Any idea how to solve this problem ?
***Edited by Moderator Marije to add Capability tags***